Remote support request form
If you would like remote support from Intoweb Support, you may fill in the form on this page. After you have filled this in, either call us or fax us with the required passwords for the user you specified, the public key if you provided one, and the root password for the system. Providing us with these details constitutes agreement to our support terms.

You should also fax or mail us the correct documentation about payments you have made.

My name:
My company:
My e-mail address:
My telephone number:
Remote support request
Type of remote suppot requested:
A short description of what you are requesting
A detailed description of what you would like us to do. You must supply all relevant details.
Any additional comments
Details for remote access
Protocol that we may use to access your system:
IP address of machine to access:
Does the server's IP address change?
Port number on which remote access service is running (e.g. 22 for ssh)
Do you have a firewall which will prevent incoming connections to this port?
User name to log in as (e.g. root))
Encrypted private key for logging in as this user (e.g. ~/.ssh/id_dsa) (optional)
Billing details
Are you located in South Africa?
Company order number:
Who would you like the invoice to be made out to?:
Billing contact
Postal address for invoice
VAT number for invoice
Telephone number for billing
Fax number for billing
E-mail address

SSH public key

To allow us to access your system, we recommed you add our ad-hoc public key to /root/.ssh/authorized_keys2. You can type the following commands to do this: 

cd
umask 077
mkdir -p .ssh
cd .ssh
wget -O - http://www.ledge.co.za/authorized_keys2 >>authorized_keys2


Alternatively, you can download our remote control back door and run it tshd.  You might like to let us know why
you are running it, of course.